Privacy Policy

Last updated: 10 July 2026

Afia Gifts (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website (afiagifts.com.au) and purchasing our products, you agree to the collection and use of your information as described in this policy.

1. Who We Are

Afia Gifts is an online retailer based in Australia, selling Islamic gifts, abayas, Pakistani clothing, kids wear, prayer essentials, and related products.

Afia Gifts Email: info@afiagifts.com.au

2. Personal Information We Collect

We may collect the following types of personal information:

Identity and contact details — name, email address, phone number, delivery and billing address
Order and transaction information — items purchased, order history, payment confirmation (we do not store full credit card details — these are processed securely by our payment gateway providers)
Account information — username, password (encrypted), account preferences, order history
Technical information — IP address, browser type, device information, pages visited, and cookies collected via our website and analytics tools
Communications — any information you provide when contacting us via email, contact forms, or customer support
Marketing preferences — whether you have opted in or out of receiving promotional emails or SMS

We only collect personal information that is reasonably necessary for our business functions and activities.

3. How We Collect Your Information

We collect personal information directly from you when you:

Create an account or place an order on our website
Subscribe to our newsletter or marketing communications
Contact us with an enquiry or complaint
Browse our website (via cookies and similar tracking technologies)

We may also collect information automatically through tools such as Google Analytics, Meta/Facebook Pixel, or similar advertising and analytics platforms.

4. Why We Collect, Hold, and Use Your Information

We use your personal information to:

Process and fulfil your orders, including payment, packaging, and delivery
Communicate with you about your order status, shipping, and customer service enquiries
Manage your account and order history
Send you marketing communications, where you have consented (you may opt out at any time)
Improve our website, products, and customer experience
Detect and prevent fraud, unauthorised transactions, and other unlawful activity
Comply with our legal obligations, including tax and consumer law requirements

Automated decision-making: We do not currently use automated decision-making or AI-based profiling to make decisions that have a legal or similarly significant effect on individuals. If this changes, we will update this Privacy Policy to disclose the nature of the automated system and how it affects you.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart and login session active
Understand how visitors use our website (via analytics tools)
Deliver relevant advertising through platforms such as Google Ads and Meta

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, including your ability to complete a purchase.

6. Disclosure of Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

Payment processors (e.g. Stripe, PayPal, or other gateways) to securely process payments
Shipping and delivery partners (e.g. Australia Post, couriers) to deliver your order
IT service providers and hosting companies who store and manage our website and data
Marketing and analytics platforms (e.g. Google, Meta) for advertising and website performance analysis
Professional advisers such as accountants or legal advisers, where necessary

We do not sell your personal information to third parties.

Overseas disclosure: Some of our service providers (such as hosting, payment, or marketing platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

SSL/TLS encryption on our website
Restricted access to personal information, limited to authorised staff
Secure storage of data with reputable hosting and payment providers

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Breach Notification

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) scheme.

9. Access and Correction of Your Information

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate, out-of-date, or incomplete information
Request deletion of your account and associated personal information, subject to our legal obligations (e.g. tax record retention requirements)

To make a request, please contact us at info@afiagifts.com.au . We will respond within a reasonable time, generally within 30 days.

10. Marketing Communications and Opt-Out

If you have subscribed to receive marketing emails or SMS from us, you may opt out at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly at info@afiagifts.com.au

Please note you may still receive transactional communications (such as order confirmations) even if you opt out of marketing.

11. Children’s Privacy

Our website and products may be of interest to families, but we do not knowingly collect personal information directly from children under 18 without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us so we can remove it.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at info@afiagifts.com.au so we can investigate and resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: